Glenn and Julie Stevens moved to Mt Martha in 2014 after living and working north of the city for many years. It was when they got to know the Mornington Peninsula that they decided to make the move. “I started playing football in Mornington and we loved the area so much we knew we wanted to make the Mornington Peninsula our home,” explains Glenn.
Bricher Insurance is a family business, and daughter Emily is now the third generation involved in the company. Says Glenn, “My parents started the business in 1984 with an office in Blackburn. I joined them in 1990 to help them expand and then bought them out when they retired. In 2018 we took the opportunity to move the business closer to home, setting up an office in Mornington.”
The impacts of Covid-19 and recent storm and fire events have created some challenges in the insurance industry. Says Glenn, “Covid came around so quickly and impacted insurance in ways we did not anticipate particularly in the areas of residential and commercial landlords. Rent default issues, vacant buildings and the increase in AirBnb activities have meant that the industry has had to evolve very quickly and if anyone is familiar with insurance, ‘quickly’ isn’t necessarily a word that comes to mind! It is still a work in progress from our point of view.”
Bushfires and recent storm events have also seen insurance come into more focus to assist with repairs and rebuilding. Says Glenn “We have found that due to increasing bushfire codes around various local councils in regional areas, those extra costs to effectively upgrade your home to bring it up to current building codes can be excessive. Insurance policies to rebuild the existing dwelling and any upgrades as such would be at the cost of the owner. Most insurance policies provide an allowance in their policies for a nominal figure - usually $25,000 - although we prefer suppliers who offer a higher cover based on a percentage of thebBuilding sum insured. It’s all about knowing the area, knowing the building code regulations and then knowing which policy to recommend to the client, even if it is not necessary the cheapest premium. Cover first, premium second!”
Service is the core of Bricher Insurance. They have never advertised, other than small community-based sponsorships. The business has been built on word-of-mouth. “When my stepfather started the company his focus was on service, service, service. He believed that if you always give your clients the very best customer service they will recommend you to others. I have carried that on. It’s not all about the bottom line, my goal is to ensure that my clients are fully protected with their insurance and that when they need it they will get the full benefit of their insurance policy. We might not be the cheapest, but we definitely offer the best cover and service that we possibly can for the best price.”
Bricher Insurance offers all types of general insurance (motor vehicles, houses, businesses, property, commercial etc), they’re not a life insurance or superannuation brokerage.
So what is the role of an Insurance Broker?
Simply, to save you time, money and worry. Just like an accountant or lawyer who provides you with professional advice based on years of training and experience, a qualified broker can do the same with your insurance. Whether it’s home, car or business insurance, brokers provide advice and assistance to make sure you are properly protected.
When arranging insurance without dedicated professional advice, many people take shortcuts and fail to understand the policies they are purchasing, not knowing whether they are getting value for money. Often they are disappointed when their insurance doesn't respond in the way they believed it should.
Brokers have access to many different policies because they deal with a wide range of insurance companies and sometimes other types of underwriters as well. A broker will be aware of the benefits, exclusions and costs of competing policies on the market. They will also help arrange and place the cover and can often provide advice on how to make the most of your insurance budget.
Going direct to an insurance company may appear cheaper, but without the specialist interpretation and tailoring to your specific needs, going direct may well turn out to be an extremely expensive exercise. Using an insurance broker can even cost you less because brokers have knowledge of the insurance market and the ability to negotiate competitive premiums on your behalf. A broker’s duty is to explain your policy and any special situations you need to watch out for.
Glenn Stevens, Managing Director
Glenn has been with Bricher for over 27 years after starting out his career in banking and finance. A Qualified Practicing Insurance Broker (QPIB) and a Certified Insurance Professional (CIP), Glenn also holds a Diploma of Financial Services for the insurance industry.
Julie Stevens, Operations Manager
Julie joined Bricher over 20 years ago after a career in bookkeeping. As the Operations Manager she looks after all aspects of our administration back office and systems along with assisting the brokers with travel and landlord’s insurance queries.
Emily Stevens, Insurance Broker and Marketing Manager
Emily has been with Bricher now for ten years. She uses her Marketing Degree to manage Bricher's website requirements, social media and marketing in addition to her daily insurance broking role.
Temika Hill, Insurance Broker
Temika joined Bricher in 2019 having been in the insurance industry for the last four years. She is both Tier 1 and Tier 2 qualified and has gained experience across a broad range of insurances and she looks forward to assisting you with all your insurance needs.
Nikki Barton, Claims Manager and Broker Assistant
Nikki joined Bricher in 2014 and now acts as both a Broking Assistant as well as co-ordinating the claims management. She holds both Tier 1 and Tier 2 qualifications and can assist with all your insurance queries.
Helma Storey, Account Executive
Helma recently joined Bricher as an Account Executive and specialises in the construction industry. Local to Mornington for 30+ years, Helma previously owned and operated a small business and has a Diploma of Financial Services and QPIB qualifications. In 2005 Helma became involved in the insurance industry for builders insurances as well as a range of business and personal insurances.
“Our team has been working from home since early March due to COVID-19," explains Glenn, "but we have done our best to keep a sense of camaraderie and banter by having Microsoft Teams running all day while we work from our home offices or kitchens or spare rooms."
"The current circumstances have had a huge impact on a number of industries, and the insurance industry has undergone tremendous strain since the bushfire crisis in late 2019 and a few international disasters. However other industries like hospitality and tourism have been decimated and we really feel for those involved. The world of insurance isn’t suffering to that same degree, we’ve seen more of a slowing of business rather than being crippled by COVID-19. Having been in business for over 35 years we have seen a number of crisis like the GFC, but this is definitely the worst time we’ve seen from both a professional and personal point of view. I like to remain positive in my outlook though, and I do see hope ahead. In a few years’ time we’ll look back and hopefully see this time as a hiccup rather than anything more permanent.”
With many social updates and government restrictions in place during the COVID-19 crisis there may be increased challenges that you are facing to do with business operations each day. Bricher Insurance has provided a link with some FAQ sheets and general advice guides that could assist you in times of change: https://bit.ly/34dKsRR
Bricher Insurance offers:
Business Insurance / Commercial Property Owner / Landlords / Motor Vehicle / Home and Contents / Marine / Professional Indemnity / Management Liability / Industrial Special Risks (ISR)
Suite 3/26 McLaren Place Mornington