“2022 is presenting unique challenges to the insurance market," explains Bricher Insurance Managing Director Glenn Stevens. "The worldwide implications of the COVID-19 pandemic are causing problems with the length of claim settlement times and costs. Plus the many catastrophe weather events Australia has experienced over the last few years including severe storms, bushfires and horrendous floods. We are seeing premium increases on Home insurance alone of an average of 30% or more which is a very challenging environment for a broker to navigate those increases with their clients.”
Bricher Insurance is a family business, and daughter Emily is now the third generation involved in the company. Says Glenn, “My parents started the business in 1984 with an office in Blackburn. I joined them in 1990 to help them expand and then bought them out when they retired. In 2018 we took the opportunity to move the business closer to home, setting up an office in Mornington.”
The impacts of Covid-19 and recent storm and fire events have created some challenges in the insurance industry. Says Glenn, “Rent default issues, vacant buildings and the increase in AirBnb activities have meant that the industry has had to evolve very quickly and if anyone is familiar with insurance, ‘quickly’ isn’t necessarily a word that comes to mind! It is still a work in progress from our point of view.”
Service is the core of Bricher Insurance. They have never advertised, other than small community-based sponsorships. The business has been built on word-of-mouth. “When my stepfather started the company his focus was on service, service, service. He believed that if you always give your clients the very best customer service they will recommend you to others. I have carried that on. It’s not all about the bottom line, my goal is to ensure that my clients are fully protected with their insurance and that when they need it they will get the full benefit of their insurance policy. We might not be the cheapest, but we definitely offer the best cover and service that we possibly can for the best price.”
Bricher Insurance offers all types of general insurance (motor vehicles, houses, businesses, property, commercial etc), they’re not a life insurance or superannuation brokerage.
So what is the role of an Insurance Broker?
Simply, to save you time, money and worry. Just like an accountant or lawyer who provides you with professional advice based on years of training and experience, a qualified broker can do the same with your insurance. Whether it’s home, car or business insurance, brokers provide advice and assistance to make sure you are properly protected.
Brokers have access to many different policies because they deal with a wide range of insurance companies and sometimes other types of underwriters as well. A broker will be aware of the benefits, exclusions and costs of competing policies on the market. They will also help arrange and place the cover and can often provide advice on how to make the most of your insurance budget.
Glenn Stevens, Managing Director
Glenn has been with Bricher for over 27 years after starting out his career in banking and finance. A Qualified Practicing Insurance Broker (QPIB) and a Certified Insurance Professional (CIP), Glenn also holds a Diploma of Financial Services for the insurance industry.
Julie Stevens, Operations Manager
Julie joined Bricher over 20 years ago after a career in bookkeeping. As the Operations Manager she looks after all aspects of our administration back office and systems along with assisting the brokers with travel and landlord’s insurance queries.
Emily Stevens, Insurance Broker and Marketing Manager
Emily has been with Bricher now for ten years. She uses her Marketing Degree to manage Bricher's website requirements, social media and marketing in addition to her daily insurance broking role.
Temika Hill, Insurance Broker
Temika joined Bricher in 2019 having been in the insurance industry for the last four years. She is both Tier 1 and Tier 2 qualified and has gained experience across a broad range of insurances and she looks forward to assisting you with all your insurance needs.
Nikki Barton, Claims Manager and Broker Assistant
Nikki joined Bricher in 2014 and now acts as both a Broking Assistant as well as co-ordinating the claims management. She holds both Tier 1 and Tier 2 qualifications and can assist with all your insurance queries.
Helma Storey, Account Executive
Helma recently joined Bricher as an Account Executive and specialises in the construction industry. Local to Mornington for 30+ years, Helma previously owned and operated a small business and has a Diploma of Financial Services and QPIB qualifications. In 2005 Helma became involved in the insurance industry for builders insurances as well as a range of business and personal insurances.
With many social updates and government restrictions in place during the COVID-19 crisis there may be increased challenges that you are facing to do with business operations each day. Bricher Insurance has provided a link with some FAQ sheets and general advice guides that could assist you in times of change: https://bit.ly/34dKsRR
Bricher Insurance offers:
Business Insurance / Commercial Property Owner / Landlords / Motor Vehicle / Home and Contents / Marine / Professional Indemnity / Management Liability / Industrial Special Risks (ISR)
Suite 3/26 McLaren Place, Mornington